e-Intake™ is a patient workflow management tool that facilitates patient hand-offs from various contact points to an organization’s New Patient Coordinator (NPC). One central queue is created for multiple points of entry into an organization.
NPCs can capture all data relevant to the coordination of a patient visit in one electronic location while standardizing the process.
The New Patient Coordinator (NPC) Dashboard allows you to bring the various points of contact into a single message queue for messages to be centrally managed. These points of contact may be web referrals, emails, call center contacts or direct calls to you. The NPC is able to quickly triage the various messages that come in from these different sources and convert them into prospective new patients for your organization.
Intake Dashboard converts patients who have been successfully triaged in the NPC dashboard into an intake and manages your organization’s workflow for converting prospective new patients into patients thus ensuring a successful first visit. This includes the management of the prospective patient’s insurance status, appointment status, nursing status and the tracking and management of any document required for the initial visit, and communication with the nursing and other departments, if required.
For patients requiring additional triage by your nursing staff prior to their first visit, the Nursing Dashboard provides a platform for tracking and managing all communications between your organization’s nursing staff and prospective new patients. It includes the management of calls between the nursing staff and the patient to patient representative. Your nursing staff is able to verify and update information collected from patients by the New Patient Coordinator.
The Document Dashboard provides a platform to request, track, and mange all external documents necessary to ensure a successful first visit. This may include slides, medical reports or radiology CDs/film/x-rays.
The system provides an analytic dashboard to manage and measure the performance of the various processes and your organization’s staff. Real time reports are available to management to see how an individual area of the organization or a cluster of departments is performing. Metrics can be leveraged to identify areas where additional resources are required in order to improve performance and patient satisfaction.